VTB Shanghai Frequently Asked Questions

Frequently asked questionts

1. How can I apply for account opening?

To submit an application for opening an account, it is necessary to:

Fill in the form on the web-site https://openaccount.vtbbank.cn/ and attach the relevant documents;

Make sure that your Russian counterparty is a client of the VTB Group;

Wait for feedback from a VTB Shanghai manager who will contact you after verifying the documents and invite you to the office for the opening of the account.

2. What documents are required to open an account with VTB Shanghai?

The list of documents for opening a resident account is available at the following link.

The list of documentsfor opening a non-resident account is available at the following link.

3. How long will the account opening take after signing the documents at the meeting?

For residents of China:

General account and Basic account are opened no later than the next business day after the complete set of account opening documents is received from the Client.

For non-residents of China:

General Account is opened no later than the next business day after the complete set of account opening documents is received from the Client;

Basic account is opened not later than the next business day after the Client’s registration. The registration procedure takes approximately 14 business days.

4. How do I contact the Bank?

You can send your question to vtbshcorpserv@vtb.ru or call +86 21 20528088.

Important! Be sure to specify the name of the company in your request.

5. How to set up a mailbox to receive email from the Bank?

Make sure there are no restrictions from your mail system on receiving email from noreply@www.vtbbank.cn. If possible, add our e-mail address (noreply@www.vtbbank.cn) to the white-list (including cloud settings of Anti-spam and Anti-DDOS).

6. In which cities of China does VTB Bank have a Branch/Representative Office?

VTB Bank (PJSC) has a Branch in Shanghai and a Representative Office in Beijing.

7. What services / banking activities can be provided at VTB Shanghai?

Detailed description of the services provided by the Branch can be found in the sections Small and medium-sized businesses and Large business.

8. Where can I see VTB Shanghai tariffs?

All tariffs are presented on the official website in the tariff book: https://vtbbank.cn/en/tariff/.

9. When can I pay the account opening fee?

Tariff is charged no later than 5 business days from the date of account opening.

10. Does VTB Shanghai have an Online Bank? What can I do there?

Yes, VTB Shanghai has an Online Bank. In this System, you can check balances, make payments, and carry out conversion transactions.

11. How can I log in to the Online Bank?

To log in to the Online Bank, you can use the following link: https://online.www.vtbbank.cn.

If you have any questions regarding logging into the Online Bank, you can find Log-in guide at the following link. In case of initial login to the Online Bank, please check that you received a letter from the email address noreply@www.vtbbank.cn with the login and primary password to your personal Online Bank account. Also make sure that all settings of your mailbox system are set up according to item 5.

Please note that at the first login to the Online Bank, you need to set / generate a new password, which must consist of at least 8 elements and include lowercase and uppercase letters and numbers. After changing your password, you need to log in to the System again.

Please note that the PIN for the token and the password for logging in to Online Bank are two different passwords. When using a token for the first time, you need to set / generate a new PIN-code, which must consist of 6 elements.

12. Who should I contact regarding Online Bank operability / navigation issues?

Please refer to our Log-in guide, if you have connection or technical issues, please contact technical support VTBSH-TECH@vtb.ru

13. Where can I find information about VTB Shanghai (full name, address, CNAPS code, BIC CODE)?

CNAPS Code: 767 290 000 018, BIC CODE: VTBRCNSH, Official name: VTB Bank (PJSC) Shanghai Branch, Address: Office 2503-2505, Shanghai Tower, 501 Middle Yincheng Road, Shanghai, China 200 120.